More Information About Kimpton Clocktower Hotel

We’re always available to chat by phone or trade emails to answer any questions, no matter how large or small. In the meantime, though, here are some answers that will provide clarity and help make your stay at our Manchester hotel as informed as possible.

General

3:00 p.m. is check in time and 12:00 noon is check out time.

All guests get complimentary high-speed access during every stay.

Is the hotel entirely non-smoking?

Yes, and it’s open 24 hours a day, seven days a week.

No.

No, we don’t have a spa.

Reservations

A valid government issued photo ID is required at the time of check in. For all Non-EU guests we will require to see a valid passport.

We do not offer rollaways, but feature superior and deluxe twins with two king and queen size beds can accommodate up to 4 people.

Our cancellation policy for stays prior to June 30th 2020, is 24 hours. For stays on or after July 1st, 2020, the hotel’s standard cancellation policy is applicable and listed below. You must cancel before 2:00 p.m. local hotel time on the day of arrival to avoid a one night’s room and tax charge to your credit card.

Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, click here.

Yes, we do. To inquire about connecting rooms, call our reservations team at +44 161 288 1111

If you made a reservation using a third-party website please contact your service provider directly to make modifications to your reservation.

The minimum age requirement to check in to a room is 18.

Kids stay free up to the age of 12.

Transport / Directions

No, however, the nearest car park is the NCP car park on Oxford Street . The postcode for the car park is M1 5JE

Unfortunately, we don’t offer free shuttle service from the airport.

From Piccadilly Train station head West along Fairfield Street which will then continue into Whitworth Street. Upon reaching the Whitworth Street and Oxford Street junction with the Palace Theatre on your right hand side turn left where you will find the entrance of the hotel on your left. From the airport, take the M56, follow signs for A5103 City Centre M60 North and M62. Take A6 exit towards Stockport, Sheffield, Piccadilly. Follow signs for Wilmslow Universities, continue on A34. Take Charles St to Oxford Rd and hotel will be visible.

Our cross streets are Oxford Road and Whitworth Street

Restaurants

Refuge Public Bar
Mon-Wed: 8am-12 midnight
Thurs: 8am-1am
Fri-Sat: 8am-2am
Sun: 8am-11.30pm


Refuge Dining Room
Mon-Thurs: 12 noon-2.45pm, 5pm-9pm
Fri: 12 noon-2.45pm, 5-9.30pm
Sat: 12 noon-9.30pm
Sun: 12 noon-9pm

Yes, we offer room-service 24 hours a day, seven days a week.

Accounting

Please call our finance team at +44 (0)161 288 1111 and they can help get your questions answered.

Credit cards, debit cards and cash with credit card guarantee are all options.

Pets

Yes, your furry friends are welcome at our hotel. Dogs must be a maximum of 35kg (about 80lb).

Yes, indeed. Please call our reservations team at +44 (0)161 288 1111 to inquire about pet-free rooms.

Yes, we have a dog concierge that will be happy to help arrange services. Please call our reservations team at +44 (0)161 288 1111

Concierge

Please speak with our concierge or to your reservation agent before checking in. You can give them a call at +44 (0)161 288 1111 . We also have a florist onsite open between 8:00 am and 4:00 pm.